Effective Date: February 16, 2026

Introduction

This Privacy Policy outlines M Exchange ("we", "our", or "the Company") practices with respect to information collected from users who access our website at www.mexchange.ca ("Site"), or otherwise share personal information with us.

By using our Site, you consent to the collection, storage, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

We collect both non-personal and personal information.

Non-personal information may include:
- browser type
- operating system
- device type
- language preferences
- pages viewed
- browsing activity
- access times

Personal information may include:
- full name
- email address
- phone number
- IP address
- device identifiers
- information submitted through contact forms
- consent records related to SMS opt-in

SMS/Text Messaging Information

When you voluntarily provide your mobile number through our website contact form and check the SMS consent checkbox, we may collect:

- Mobile phone number
- Name (if provided)
- Consent timestamp and opt-in records
- Customer inquiry details

How We Use Your Information

We use the information we collect to:

- respond to inquiries
- provide customer support
- send appointment confirmations
- send service notifications
- send customer support follow-ups
- maintain consent and compliance records
- improve our website and services
- comply with legal and regulatory obligations

SMS/Text Messaging Use

SMS communications from M Exchange are strictly limited to Customer Care purposes.

These messages may include:
- appointment confirmations
- customer support follow-ups
- service notifications

Message frequency varies based on your interactions with M Exchange.

Message and data rates may apply.

You may opt out at any time by replying STOP.
For help, reply HELP.

We do not send financial transaction details, exchange rates, or transfer-related information via SMS.

We do not use SMS/text messaging for promotional or marketing purposes.

Information Sharing

We do not sell, rent, or share your personal information, including mobile numbers, with third parties.

We may share information only when necessary with trusted service providers for:
- website hosting
- customer support tools
- SMS delivery providers
- legal compliance
- fraud prevention
- analytics and technical diagnostics

Data Security

We take commercially reasonable steps to protect your personal information.

However, no internet transmission is 100% secure.

Cookies & Analytics

We use cookies and tools like Google Analytics to improve website performance and user experience.

You may disable cookies in your browser settings.

Your Rights

You may request to:
- access your personal data
- correct inaccurate data
- delete your personal data
- withdraw SMS consent

Contact us to make a request.

Data Retention

We retain data only as long as necessary for service, compliance, and legal purposes.

Children’s Privacy

Our services are not intended for individuals under 13 years old.

Policy Updates

We may update this Privacy Policy at any time. Changes take effect upon posting.

Contact Us

M Exchange
10376 Yonge Street, Suite 101
Richmond Hill, ON L4C 3B8
Phone: +1 (416) 989-7676
Email: info@mexchange.ca